Recruitment Consultant

Job Purpose

A Recruitment Consultant/Account Manager sits at the centre of three relationships: with the client (the business needing temporary staff), the worker (the temp), and the agency. The role is both sales-driven and people-focused, balancing compliance, speed, and service. The Consultant/Account Manager is responsible for maintaining excellent relationships with both clients and candidates, ensuring repeat business and a positive reputation for the company. They manage and grow client accounts by providing a fast, compliant, and reliable supply of temporary workers, balancing commercial success with legal and ethical standards. The role holder is expected to deliver excellent service, maintain audit-ready compliance, and contribute to the agency’s long-term growth and reputation.

Key Tasks and Responsibilities

Client-Facing Responsibilities

• Develop and maintain strong professional relationships with clients, becoming a trusted partner for their staffing needs.
• Take detailed job requirements, ensuring skills, compliance, and workplace culture are fully understood.
• Confirm bookings promptly in writing, ensuring agreed terms and margins fall within company guidelines.
• Conduct regular review meetings with clients to assess performance, resolve challenges, and identify growth opportunities.
• Act as the main point of contact for day-to-day client service queries, escalating only when appropriate.
• Work with clients on workforce planning, anticipating seasonal peaks and ensuring readiness of supply.
• Promote additional services where appropriate, contributing to account growth and retention.

Candidate-Facing Responsibilities

• Advertise roles across multiple platforms to attract candidates and build a strong talent pipeline.
• Register and screen candidates, including Right to Work, references, and qualification checks.
• Clearly brief candidates on assignments, covering duties, workplace culture, pay, Key Information Documents (KID), and expectations.
• Provide ongoing support and engagement to candidates during assignments, conducting regular care calls.
• Resolve issues such as cancellations, no-shows, or performance concerns quickly and professionally.
• Encourage redeployment of workers at the end of assignments to ensure retention and availability.

Operational & Compliance Duties

• Maintain accurate and audit-ready records across contracts, payroll data, and timesheets within the CRM.
• Ensure full compliance with employment law, REC standards, GDPR, Agency Workers Regulations (AWR), and client-specific requirements.
• Confirm clients provide safe working environments, communicating relevant Health & Safety requirements to candidates.
• Collaborate with the Compliance Manager to resolve issues or identify risks.
• Update CRM and internal systems daily, ensuring all bookings, candidate activity, and client notes are accurate.

Commercial & Strategic Responsibilities

• Contribute to the profitability of the business by ensuring placements are commercially viable.
• Identify opportunities to expand services within existing accounts and feedback potential leads to the Business Development Manager.
• Maintain awareness of labour market conditions, seasonal trends, and competitor activity.
• Provide regular feedback to Operations Manager and Directors on account performance, compliance, and client needs.

Decision-Making & Autonomy

• Authority to confirm bookings, negotiate within agreed parameters, and resolve day-to-day client and candidate issues.
• Expected to exercise sound judgement, escalating only where financial, compliance, or reputational risk is present.
• Accountable for ensuring every candidate placed meets the required legal and compliance checks.

Performance Outcomes

Success in the role will be demonstrated by:

• Achievement of objectives as set out in the KPI framework.
• Clients consistently receiving suitable, compliant staff in a timely manner.
• Temporary workers feeling supported, valued, and well-briefed, resulting in repeat redeployment.
• Accurate, complete, and audit-ready records maintained at all times.
• Positive contribution to team culture and company reputation.

Professional Development

• Expected to undertake continuous learning through internal training, industry updates, and external courses.
• Keep up to date with changes in employment law, compliance requirements, and recruitment best practice.
• Actively contribute to a learning culture by sharing insights and supporting colleagues.

Culture & Values Alignment

• Acts with integrity at all times, protecting the reputation of The Employment Group.
• Demonstrates professionalism, balancing commercial delivery with compliance obligations.
• Builds trust and rapport with clients and candidates, representing the business positively.
• Works collaboratively with colleagues, supporting a culture of accountability, service, and growth.